1. If the customer can do all transactions only in a branch and the branch has no online access, it is called .............
1) Online Banking
2) Internet Banking
3) Virtual Banking
4) Brick and Mortar Banking
5) None of these

2. As a part of financial inclusion, Bank on Wheels is a banking kiosk in a mobile van which goes to various rural villages as per the predetermined schedule to provide the banking services to the rural Indians. This Vehicle Tracking through GPRS. GPRS stands for .............
1) General Packet Radio Service
2) General Packet Running Service
3) Gross Packet Radio Service
4) Gain Packet Radio Service
5) General Packet Radio Store

3. A collection of investment tools such as stocks, shares, mutual funds, bonds, cash and so on depending on the investor's income, budget and convenient time frame. The art of selecting the right investment policy for the individuals in terms of minimum risk and maximum return is called as .........
1) Portfolio management
2) Credit creation
3) Amortized management
4) Zero account
5) None of these

4. Which bank has launched the country's first contactless debit and credit cards on 7 January 2015?
1) HDFC
2) SBI
3) ICICI
4) Union Bank of India
5) Yes Bank

5. On 7 May 2015, RBI said with effect from September 1, 2015 all new cards issued - debit and credit, domestic and international - by banks shall be EMV chip and pin based cards. EMV stands for ................
1) Europay, Mastro and Visa.
2) Euro, Master Card and Visa.
3) Europay, Master Card and Visulas.
4) Entitlement of Master Card and Visa.
5) Europay, Master Card and Visa.

6. Which is the first bank to get ISO certificate?
1) Corporation Bank
2) UBI
3) Canara Bank
4) Syndicate Bank
5) ICICI

7. Kisan Credit Card (KCC) scheme introduced in .................. has emerged as an innovative credit delivery mechanism to meet the production credit requirements of the farmers in a timely and hassle - free manner.
1) 1998
2) 2000
3) 2001
4) 1991
5) 2004

8. To make KCC a Smart Card cum Debit Card, Government of India had constituted a Working Group under the Chairmanship of ..................
1) C. Ranga Rajan
2) Chanda Kocchar
3) Arundhathi Bhattacharya
4) D. Subba Rao
5) T.M. Bhasin

9. In 2014, Competition Commission of India probed the merger between regional rural banks sponsored by Punjab National Bank and ................
1) Andhra Bank
2) Union Bank of India
3) State Bank of India
4) Syndicate Bank
5) None of these

10. A personal loan is a kind of unsecured loan which can be used for any purpose that the borrower deems necessary. The loan backed only by promise to repay, and for this reason the personal loan also called...........
1) Signature loans
2) Secured loans
3) Priority sector loan
4) Transfer loan
5) None of these

11. AMFI is dedicated to developing the Indian Mutual Fund Industry on professional, healthy and ethical lines and to enhance and maintain standards in the industry. AMFI stands for ...............
1) Association of Mutual Funds in India
2) Authority of Mutual Funds in India
3) Amalgamation of Mutual Funds in India
4) Association of Mutual Finance in India
5) None of these

12. Providing Gas subsidy, government pensions, providing scholarships etc through banks called as ...............
1) Social Banking
2) Area Banking
3) Royal Banking
4) Visual Banking
5) None of these

13. Which bank bagged the Core Banking System Initiative Award for the year 2014 at the Asian Banking and Finance - Retail Banking Awards 2014?
1) SBI
2) ICICI Bank
3) Bharathiya Mahila Bank
4) Standard Bank
5) None of these

14. In the IBA Banking Technology Awards 2014, Best Financial Inclusion Initiative award among Public Sector bank conferred on ..............
1) SBI
2) Corporation Bank
3) Andhra Bank
4) Bank of Baroda
5) IOB

15. Which of the following banking does not come under Social Banking?
1) Crediting the LPG subsidy in the beneficiary bank account
2) Offering Jan Dhan Scheme accounts
3) Allowing students to credit their scholarships through No-frill accounts
4) Allowing the subsidy loan to disadvantage sections of the society
5) All of the above banking operations come under social banking

Answers:
1. 4
2. 1
3. 1
4. 3
5. 5
6. 3
7. 1
8. 5
9. 4
10. 1
11. 1
12. 1
13. 3
14. 4
15. 3






Directions (Q. 1-10): What should come in the place of question mark (?) in the following questions?

1. 136% of 105 – 84% of 165 = ?
1) 4.2 
2) 5.7 
3) 6.4 
4) 7.8 
5) 8.6


2. 8/15 of 3/17 of 12/13 of 15470 = ?
1) 1242 
2) 1344 
3) 1464 
4) 1504 
5) 1624

3. 74973 + 56118 – 32756 = 68372 + ?
1) 27853 
2) 28123 
3) 29963 
4) 30107 
5) 31593

4. 1275.42 + 8624.6 – 894.54 – 24.71 = ?
1) 8620.27 
2) 8738.57 
3) 8890.93 
4) 8980.77 
5) 9012.17

5. 84 × ? = 8064 × 2
1) 184 
2) 186 
3) 188 
4) 190 
5) 192

6. sqroot(?) × 48 = 18816 ÷ 7
1) 2704 
2) 2916 
3) 3136 
4) 3364 
5) 3844

7. 165 ÷ 0.005 ÷ 800 = ?
1) 1.625 
2) 16.25 
3) 41.25 
4) 20.625 
5) 10.3125

8. 12.8 × 7.25 × 11.5 = ?
1) 1147.2 
2) 1067.2 
3) 1227.2 
4) 1187.2 
5) 1017.2

9. 22.222 + 2220.2 + 202.20 + 0.0202 – 2.0022 = ?
1) 2244.24 
2) 2442.64 
3) 2424.44 
4) 2444.64 
5) 2224.84

10. 7^3 * √7 * 3√7 * ÷ 7 ÷ 3√(√7) = (7)^?
1) 5/6
2) 5/3
3) 7/6
4) 8/3
5) 7/3




Answers:
1. 1
2. 2
3. 3
4. 4
5. 5
6. 3
7. 3
8. 2
9. 2
10. 4






1. A direct selling agent (DSA) is required to be adept in which of the following –
1) Market research
2) Communication skills
3) Internet skills
4) OTC marketing
5) None of these

2. Direct distribution channel is –
1) Producer – Retailer
2) Producer – Agent – Retailer
3) Producer – Consumer
4) Producer – Wholesaler – Agent
5) None of these

3. Which is the latest distribution system ?
1) E-mail
2) Mobile phones
3) E-commerce
4) Telephonic distribution
5) All of the above

4. Retailing is –
1) Banks
2) Whole seller
3) Supermarket
4) None
5) None of these

5. Marketing channels for banks are –
1) ATMs and back office set ups
2) Only branches
3) Bank branches and ATMs
4) Both 1 and 2
5) None of these

6. A prospects means –
1) A likely buyer
2) A religious head
3) A team leader
4) A corporate boss
5) None of these

7. Effective selling involves –
1) Good physical appearances
2) Good communication skills
3) Methodological approach
4) Aggressiveness
5) All of the above

8. Promotional mix includes –
1) Price
2) Policy
3) Production
4) Personal selling
5) None of these

9. Incentives are paid to sales persons –
1) For designing products
2) For surpassing the target
3) For identifying leads
4) Both 1 and 2
5) None of these

10. A good brand can be built by way of –
1) Consistent offering of good services
2) Ignoring competitors
3) Reducing the margins
4) Both 2 and 3
5) None of these

11. Post – sales activities include –
1) Sales presentation
2) Customer sympathy
3) Customer feedback
4) Both 1 and 2
5) None of these

12. The 'USP' of product denotes –
1) Main functions
2) High selling features of a product
3) Unique selling point
4) Universal stock process
5) None of these

Answers:
1. 2
2. 3
3. 5
4. 3
5. 3
6. 1
7. 5
8. 4
9. 2
10. 1
11. 3
12. 2





1. Extension name of flash file is ___.
1) .pdf
2) .swf
3) .pmd
4) .prd
5) None of these


2. Who invented world wide web?
1) Mosaic corporation
2) Opera corporation
3) Tim berner lee
4) Vint cert
5) None of these

3. URL stands for ____.
1) Uniform Resource Locator
2) Universal resource locator
3) Address bar
4) All 1, 2 & 3 are correct
5) None of these

4. A thing present in real world in physical form is called____.
1) DBMS
2) Entity
3) Modulation
4) Keywords
5) None of these

5. BUG is -
1) To find error in any software testing
2) To find error in any software code
3) logical error of any program
4) both 1 & 2
5) None of these

6. Which of the following is not a type of key?
1) Alphabetic Keys
2) Numeric keys
3) Function keys
4) Toggle keys
5) None of these

7. If a previously saved file is edited ___?
(1) it cannot be saved again
(2) the changes will automatically be saved in the file
(3) the file will only have to be saved again if it is more than one page in length
(4) its name must be changed
(5) the file must be saved again to store the changes

8. Which of the following converts all the statements in a program in a single batch and the resulting collection of instructions is placed in a new file?
(1) Compiler
(2) Interpreter
(3) Converter
(4) Instruction
(5) None of these

9.A program that generally has more user-friendly interface than a DBMS is called a ____?
(1) front end
(2) repository
(3) back end
(4) form
(5) None of these

10.When you install new programs on your computer, it is typically added to the ___?
(1) All programs
(2) Select programs
(3) Start programs
(4) Desktop programs
(5) None of these

11. Which of the following statements is FALSE concerning file names?
(1) Files may share the same name or the same extension but not both
(2) Every file in the same folder must have a unique name
(3) File extension is another name for file type
(4) The file extension comes before the dot (.) followed by the file name
(5) None of these

12. Which of the following is the key function of a firewall?
(1) Monitoring
(2) Deleting
(3) Record
(4) Copying
(5) Moving

13. Programming language built into user programs such as Word and Excel are known as____?
(1) 4GLs
(2) macro languages
(3) object-oriented languages
(4) visual programming languages
(5) None of these

14. In MS Word Key F12 opens ____?
(1) Save dialog box  
(2) print dialog box 
(3) New dialog box   
(4) Save as dialog  
(5) none

15. What is gutter margin?
(1) Margin that is added to the left margin when printing
(2) Margin that is added to right margin when printing
(3) Margin that is added to the binding side of page when printing
(4) Margin that is added to the outside of the page when printing
(5) None of these



ANSWERS
1. 2
2. 3
3. 1
4. 2
5. 3
6. 5
7. 5
8. 1
9. 1
10. 1
11.  4
12. 1
13. 4
14. 4
15. 3





Directions: (1 - 10): Read the following passage carefully and answers the questions given below it. Certain words are given in bold to help you locate them while answering some of the questions.

Simple definition of On Line Shopping or Shopping on the Web is enabling you to buy and sell through your computer on –line using Web or Internet environment. One reason people like without a salesperson because you can browse inside the shop for number of hours at your leisure time without a salesperson peering over the shoulder and making unwanted recommendations. As a customer, we may find this approach convenient and less time consuming, but how does this affect the economy as a whole? Is it safe to pay credit card online? Is buying and selling products over the internet considered as a risky business for merchants? Is the Web going to replace old-fashioned stores? Is virtual shopping really is better than the real thing? Cyberspace is a vast territory where computers meet and exchange information. In this 21st century, cyberspace has already to your computer will look you into wealth of goods and services.


In your home, modern box attached to your computer will look you into wealth of goods and services. Not only does it allow you to talk to your friends on the other side of the world, but also allows you to watch a movie, buy airline tickets, pay bills and even get cash, People in developed countries like U.S. and Canada have already started using On Line Shopping as a routine mode of their purchasing goods and services. Internet shoppers still believe that there is no secure and convenient way of paying on the Internet. Consumers are concerned with two main security fears. They are worried that their credit card information is jeopardizing while travelling over the net. They also express concern over data privacy whereby the vendors and blanking institutions can tamper with the data and easily record their purchasing habits. These fears over privacy and security have kept E- Commerce from taking off.

1. What does the passage imply by the word ‘Virtual shopping’?
(1) shopping widely
(2) shopping spree
(3) literal shopping 
(4) net shopping
(5) a wider perspective of e-com.

2. Why is it risky to pay online?
(1) It reveals the identity of the buyer
(2) It intrudes upon the privacy of the buyer
(3) The buyer is apprehensive of his credit card details going over the net
(4) The merchants may record the buyer’s purchasing habits.
(5) None of these

3. Which of the following statement is/are TRUE______?
(A) Cyberspace has opened an immense wealth of services but has affected the economy too.
(B) Data privacy is no longer a thing of the past. 
(C) People in developing countries use online shopping as a routine mode
(1) Only a 
(2) Only b and c  
(3) a, b and c
(4) Only c 
(5) None of these

4. What is the authors view regarding shopping on the web?
(1) shopping on the net makes the buyers wary of financial transactions. 
(2) shopping in the stores is on obsolete idea.
(3) Net shopping has affected our economy on the whole
(4) Payment by credit card easily outnumbers cash transactions.
(5) All of the above

5. Why has online shopping caught on so much in the U.S.A. and Canada?
(1) The developed countries can well afford to indulge in such luxuries
(2) The pace of life is superfast in these countries
(3) Virtual shoppers need not hide their credit card information.
(4) Banks etc do not tamper with the financial details of the net-shoppers
(5) None of these


For Qs (6-8): Choose the word that is most nearly the SAME in meaning to the word as used in passage.

6. Environment
(1) provision  
(2) conditions 
(3) circumstantial
(4) department 
(5) enclave

7. Browse
(1) look through 
(2) enjoy 
(3) examine leisurely
(4) nibble
(5) spend

8. Modern
(1) gadget  
(2) appliance 
(3) device
(4) apparatus 
(5) equipment

For Qs (9-10): Choose the word that is most nearly the OPPOSITE in meaning to the word as used in passage.

9. Jeopardized
(1) safe 
(2) risked
(3) benefit
(4) secure
(5) endangered

10. Peering
(1) leaning  
(2) looking 
(3) staring
(4) peeking 
(5) peeping

Answers:

1. 4
2. 3
3. 1
4. 3
5. 2
6. 1
7. 3
8. 2
9. 4
10. 5





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